So, then I went to the TR desk, and when I presented my ID, he told me that the food vouchers were only offered from 9:00 am - 8:00 pm. I was told "Due to the construction they were only allowing Aspirations level 1 (40,000 credits or more) in the "VIP" area", and I needed to go" - it was like I was a second class citizen. I went to check out the Diamond lounge, and was patently asked to leave. One of our party therefore had to sleep on the floor with a blanket! I was completely disappointed, but I told my buddy that I would make it up to him and that he could have the 50 bucks. ![]() We were also told that due to their construction, that our party of three could not get a roll out bed either. I then asked about an additional room since there were three of us, and was told flat out no. He could not print one out, but at my convenience I should go over to the Total Rewards desk, they would print off and provide me with it. Since I'm a Diamond level, he said I was entitled to a $50.00 voucher for dinner. We arrived as approximately 7:45 pm on Wed night, 22 Nov, and when checking in I asked if they had a nice restaurant. As a diamond member of the Total Rewards program, I am used to a completely different level of customer service than the AK Chin offers.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |